Policy Statement
Planwave respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
“Personal Information” is information we hold that is identifiable as pertaining to you.
This policy sets out how we collect and treat your Personal Information. You consent to us collecting, using, storing and disclosing your Personal Information in accordance with this policy. If you do not provide us with your Personal Information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
Collection of Personal Information
(a) Planwave will, from time to time, receive and store Personal Information you enter onto our website, provided to us directly or given to us in other forms.
(b) We may receive your Personal Information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of Personal Information
(a) We collect Personal Information for the following purposes:
i) To provide you with products and services, and manage our relationship with you;
ii) To identify and market to you other products or services that we believe may be of interest to you;
iii) To contact you, for example, to respond to your queries or complaints;
iv) To comply with our legal obligations and assist government and law enforcement agencies or regulators.
(b) Where you receive marketing electronic communication from us, you may opt-out of receiving them by following the opt-out instructions provided in the communication.
Storage of Personal Information
(a) We store Personal Information in computer systems and databases operated by either us or our external service providers. Some Personal Information about you is recorded in paper files that we store securely.
(b) We implement and maintain processes and security measures to protect Personal Information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
(c) We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require it for the purposes for which it was collected.
Disclosure of Personal Information
(a) We may disclose your Personal Information to any of our employees, contractors, insurers, professional advisers, agents, suppliers, subcontractors or third parties as far as reasonably necessary for the purposes outlined in this Privacy Policy. Personal information is only shared with a third party when it is required for the delivering our services or when they require it to perform their functions.
(b) We may from time to time be required to disclose Personal Information to meet our legal obligations, which may include complying with a law, regulation, court order, subpoena, warrant, participating in legal proceeding or responding to a request from a law enforcement agency.
(c) Information that we collect may from time to time be stored, processed or transferred between parties located in countries outside of Australia, including cloud service providers located overseas.
(d) By providing us with Personal Information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Privacy Policy. Where we disclose your Personal Information to third parties, we will request that the third party follow this Policy regarding handling your Personal Information.
Security Of Your Personal Information
(a) We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of Personal Information or other data arising from transmission issues or our website being connected to the internet.
Third Party Sites
(a) Our website may contain links to and from the websites of third parties (“Third Party Sites”). If you follow a link to any of these Third Party Sites, please note that they maintain their own privacy policies and we do assume any responsibility or liability for the use of your Personal Information or other data by third parties.
Cookies
(a) We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. You may opt to decline the use cookies by configuring the appropriate settings in your browser. However, please be aware that if you choose to do so, you may not have access to the complete functionality of our website.
Access to Personal Information
(a) You may access or request correction of your Personal Information that we hold by contacting us on the details below. Our security procedures may necessitate proof of identity before disclosing your Personal Information. There is no charge for requesting access to Personal Information but we may require you to meet our reasonable costs in providing you with such access (e.g. photocopying expenses or costs associated with the time spent on collating large amounts of material).
(b) We will take reasonable steps to ensure that the Personal Information we keep about you is accurate, complete and up to date. You have the right to request corrections of any inaccurate information.
(c) If you request access to or correction of your Personal Information, we will respond to your requests in a reasonable time unless we have reasonable grounds to refuse, such as when disclosure would unreasonably interfere with the privacy of another individual.
Complaints
If you have a complaint about the way in which we have handled any privacy matter, including your request for access or correction of your Personal Information, you can contact us at:
Changes to Privacy Policy
We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.
Last Updated: October 2023
Version 1.0
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